Get in touch
PlantCoach is made by a small studio in Helsinki, and the support inbox is read by the person who wrote the app. Write to [email protected] and you will normally hear back within two working days.
If a verdict looks wrong, it helps enormously to include your iOS version, your device, the species PlantCoach identified, whether the plant is tagged indoor or outdoor, and when you last watered it.
How PlantCoach works
Most plant apps give you a schedule and then a reminder per plant. PlantCoach gives you a decision. Each morning it checks the plant's care guide, where the plant lives, how long it has been since you last watered, and — for outdoor plants — the chance of rain, by the same fixed rules every time, then commits to one answer: water today, or skip. There is nothing you have to configure, and there is never more than one digest in the morning and, if you ask for it, one in the evening.
Getting started
- Add your first plant. Take a photo, or choose one from your photo library, and PlantCoach suggests what it is: the species on iPhones with iOS 27 and Apple Intelligence, a broader plant type on others. Pick a suggestion, or tap Add without a photo and type what you call the plant — common or scientific name. Identification runs on your iPhone, with no upload and no account.
- Say indoor or outdoor. This matters more than anything else. Indoor plants follow the watering interval from their care guide; outdoor plants also read the Apple WeatherKit forecast and skip a watering when rain is likely.
- Set the last-watered date. If you have had the plant a while, backdate it — the first verdict is only as good as that date.
- Put it in a room. Living Room, Kitchen, Bedroom, Balcony — and if you use HomeKit, Import from HomeKit lets you pick rooms and bring their names in, so the morning digest tells you where to go.
- Allow notifications. The daily digest is the product — set its time under Settings → Daily verdict reminder. Without it you are opening the app to ask a question PlantCoach was going to answer for you.
Watering, rooms and groups
How do I water a whole room at once?
Any room or group with more than one plant due today shows a Water all N button on its section header. It opens a sign-off sheet ticked for exactly the plants that need water, with the rest of the room listed underneath, unticked. Watering a plant that didn't ask for it is the mistake PlantCoach exists to prevent, so topping everything up stays an explicit choice.
What is the difference between a room and a group?
A room says where a plant lives; a group says how you think about it — “Succulents”, “Fussy ones”, “Mum's”. A plant lives in one room but can be in as many groups as you like, and each group gets its own section and its own sign-off.
PlantCoach says skip, but the soil looks dry
Trust the soil. PlantCoach doesn't measure moisture: it counts the days since you last watered against the plant's care guide, and checks the forecast for outdoor plants. A bright window, a small pot or a heatwave can dry a plant out sooner. Water it, log the watering, and the next answer starts from that date. If a plant always needs water sooner, edit the plant and set At least every.
I watered a plant that PlantCoach said to skip
Log it anyway — the detail view has a watering button and a backdate sheet. The next verdict works from the real last-watered date, so nothing gets confused. Consistently watering earlier than PlantCoach suggests is worth telling us about.
The species identification was wrong
Edit the plant and set the species by hand — the watering interval follows the species, so this is worth fixing. Identification runs entirely on-device, which means it is private but not omniscient: species suggestions need iOS 27 and Apple Intelligence, and other iPhones suggest a broader plant type. A clear, well-lit photo of the leaves helps most.
Feeding and reminders
How does feeding work?
PlantCoach tracks fertilising alongside watering, on an interval for the type of plant — or your own, set with Feed every when you edit the plant — and pauses through the dormant season, because feeding a resting plant does more harm than missing a feed entirely. Feeds appear in the same digest as watering, not as a separate stream of notifications.
Can I have a second reminder later in the day?
Yes, and only one. Settings → Add an evening digest, then assign any room, group or individual plant to morning or evening. Two a day is the ceiling: there is no per-plant reminder, and there never will be.
I'm not getting the digest
Check iOS Settings → Notifications → PlantCoach, and check that a Focus or Scheduled Summary isn't holding it. If nothing is due, there is nothing to send — that is the app working, not failing.
Do I need Apple Intelligence?
No. Watering answers, history, rooms, feeding and reminders all work without it. On iPhones with Apple Intelligence it adds species suggestions from a photo and a plain-language explanation of each answer; the answer itself always comes from the same fixed rules.
Outdoor plants aren't reading the weather
WeatherKit needs a location. Allow location access, and confirm the plant is tagged outdoor — an indoor plant deliberately ignores the forecast.
Sync, subscription and billing
Plants and history sync across your own Apple devices through your private iCloud. Nothing reaches us or any third party. The free tier covers five plants; PlantCoach Pro lifts the cap at $3.99 per month, $29.99 per year with a 7-day free trial, or $59.99 once for lifetime. Family Sharing is enabled.
My plants aren't on my other device
Both devices need to be signed into the same Apple Account, with iCloud turned on for PlantCoach under iOS Settings → your name → iCloud. The first sync can take a few minutes.
How do I cancel, or get a refund?
Subscriptions are handled by Apple, not by us. Cancel under iOS Settings → your name → Subscriptions, at least 24 hours before the period ends. Refunds go through Apple at reportaproblem.apple.com — we have no ability to issue them.
I paid but Pro isn't unlocked
Open the paywall and tap Restore purchases, and check you are signed in with the same Apple Account that bought it. If it still won't unlock, email us the date of purchase.
Your data
PlantCoach has no account and no analytics. Identification and the daily answer both run on your iPhone, and your plants and photos sync only through your own private iCloud — we never receive a copy, so we cannot retrieve anything for you. The only network calls the app makes are to Apple: WeatherKit for the forecast, StoreKit for your subscription, and your private iCloud for sync. The privacy policy sets out exactly what is and is not handled.
Reporting a problem
Bug reports are genuinely welcome and are usually acted on. Include the steps that led to the problem if you can reproduce it. If the app crashed, opting in to share diagnostics with developers in iOS Settings → Privacy & Security → Analytics & Improvements sends Apple an anonymised crash report we can read.
Reporting a security issue
Security problems go to [email protected] rather than the support inbox, so they get looked at first. The security page says what to send and what we do with it.